Terms of Service

1. The Service

1.1. Overview of the Service

The Service is an AI platform centered on memeplays — a brand-new form of interactive content that makes memes tappable, playable, and remixable. The Service allows users to create, publish, play, and remix memeplays using AI tools; browse and engage with community feeds; send and receive private messages and engage in social interactions; and use virtual items, subscription plans, and platform features.

1.2. Availability and Changes

The Service is available through the Apple App Store, the Google Play Store, and our official website, and may expand to additional platforms over time. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice, subject to Section 8 with respect to paid subscriptions.

2. Eligibility and Parental Consent

2.1. Minimum Age and General Audience

The Service is directed to a general audience. The Service is not directed to, and may not be used by, children under 13 years of age. If you are at least 13 but under 18 years of age (or below the age of majority in your jurisdiction), you may use the Service only if your parent or legal guardian has reviewed and agreed to these Terms on your behalf and accepts responsibility for your use, including all purchases and subscriptions. By using the Service, you confirm that your use complies with all applicable laws and regulations in your jurisdiction, including any age-related requirements.

2.2. Parental Responsibility

If you are a parent or legal guardian who permits a minor to use the Service, you agree to be bound by this Agreement and accept full responsibility for that minor’s activities on the Service, including all purchases, subscriptions, content creation, and interactions. We strongly encourage parents and guardians to enable device-level parental controls.

2.3. Suspension for Violations

We reserve the right to suspend, restrict, or delete any account if we reasonably believe the Service is being used in a manner inconsistent with applicable law or these Terms.

3. Account Registration

3.1. Your Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, restricting access to your device and account, and all activities and content that occur under your account.

3.2. Third-Party Sign-In

You may register and sign in through certain third-party services that we make available from time to time. The collection, use, and disclosure of your information by such third party is governed by that third party’s privacy policy.

3.3. Deactivating Your Account

We reserve the right to deactivate your account at any time if you fail to comply with any provision of these Terms, or if activities occurring on your account, in our reasonable judgment, would or might cause damage to or impair the Service, infringe or violate any third-party rights, or violate any applicable laws or regulations.

3.4. Deleting Your Account

If you wish to delete your account, you may do so in the Service via “Settings -> Delete Account” or by contacting support@rezona.ai. Once your account is deleted, you will not be able to reactivate it or retrieve any content or information you have shared on the Service, subject to the limitations described in Section 4. Deleting your account does not by itself cancel any active subscription — see Section 8.1.

4. Your Content and AI Features

4.1. What “Your Content” Means

The Service allows you to create, upload, post, generate (including using AI tools), transmit, or otherwise make available memeplays, memes, characters, voice inputs, audio, graphics, text, comments, messages, and other materials (collectively, “Your Content”).

4.2. You Own Your Content

Except for content that remixes works in which Rezona holds its own intellectual property, you retain all rights, title, and interest in and to Your Content.

4.3. License You Grant to the Service

To enable the Service to operate, you grant Stratava and our affiliates, successors, and service providers a non-exclusive, royalty-free, perpetual, irrevocable, transferable, and fully sublicensable worldwide license to host, store, use, copy, reproduce, modify, adapt, publish, perform, create derivative works from, distribute, and publicly display Your Content, in any form and medium (whether now known or later developed), for purposes including: operating, maintaining, and improving the Service; researching, developing, and providing new features, products, and services, including training, developing, and deploying AI models and systems; promoting and publicizing the Service; and enforcing these Terms and complying with legal obligations. This Section 4.3 does not limit or affect any statutory rights you may have under applicable data protection laws, including your right, as described in our Privacy Policy, to object to the use of your AI Inputs for model training. If you exercise such rights, this license remains valid for uses already made and for uses outside the scope of those rights.

4.4. License You Grant to Other Users

By posting Your Content on the Service, you grant each other user a non-exclusive, royalty-free worldwide license to access, view, play, and share Your Content within the Service. If you enable the remix feature for Your Content, you additionally grant other users the right to copy, adapt, and create derivative works from Your Content (“remix”) within the Service.

You may turn off the remix feature for your content at any time, after which no new remixes may be created. However, any derivative works that other users created before you turned off the feature will remain on the Service under the license granted at the time of creation.

4.5. AI Features and Outputs

The Service offers AI features that generate memeplays, characters, audio, text, or other outputs from your inputs (“AI Outputs”). Any content you submit to such AI features (“AI Inputs”) is treated as “Your Content” under this Section. However, Stratava retains all rights in the AI models and systems that generate AI Outputs, and other users may generate similar or identical outputs from the same inputs.

AI Outputs are provided “as is” and may be inaccurate, biased, or otherwise inappropriate — you are responsible for reviewing them and deciding whether to use or share them. You agree that Stratava may, in accordance with our Privacy Policy, use AI Inputs, AI Outputs, and your interactions with the AI features to improve and develop our AI systems.

4.6. Your Commitments Regarding Content

By posting Your Content, you represent and warrant that: you own Your Content or have all rights necessary to grant the licenses above; Your Content does not infringe any third-party rights; Your Content complies with these Terms, our Community Guidelines, and all applicable laws; and Your Content is not fraudulent, deceptive, or misleading. You bear full responsibility for Your Content and the consequences of posting it.

4.7. Deleting Your Content

You may delete Your Content or your account at any time. However, if Your Content has been remixed into other users’ content, it may remain on the Service. We may retain backups or anonymized data for legitimate business, security, or legal purposes. Once Your Content has been used to train AI models, we cannot “untrain” the models, but after your deletion we will stop using Your Content for new training.

4.8. Name, Likeness, and Voice

You grant Stratava a non-exclusive, royalty-free worldwide license to use your username, account name, display name, avatar, and voice (as embodied in Your Content) in operating, promoting, and publicizing the Service — including in marketing materials, featured content placements, creator program promotions, and announcements within and outside the Service.

4.9. Moral Rights

To the extent permitted by applicable law, you waive any moral rights (or similar rights, including rights of attribution and integrity) you may have in Your Content with respect to the licensed uses under Sections 4.3, 4.4, and 4.8. Where such rights cannot be waived under applicable law, you agree not to assert them against Stratava, its affiliates, sublicensees, or other users acting in accordance with these Terms.

4.10. Reporting Infringement

If you believe content on the Service infringes your intellectual property rights, you may submit a takedown notice to support@rezona.ai. We will respond to valid notices in accordance with applicable law and Section 10.3.

4.11. Survival of Licenses

The licenses granted under Sections 4.3, 4.4, 4.5, 4.8, 4.12, and 4.13 survive the termination of your account, the termination of these Terms, and the discontinuation of the Service. Content that was posted, remixed, or used to train AI models before termination may continue to exist and be used in accordance with these Terms after termination.

4.12. De-identified and Aggregated Data

Stratava may create de-identified, anonymized, or aggregated data based on Your Content, AI Inputs, AI Outputs, and your use of the Service. Such data does not identify you. During and after the term of this Agreement, Stratava may use, retain, license, and disclose such data for any lawful purpose, without restriction, attribution, or compensation.

4.13. Feedback

If you provide us with suggestions, ideas, comments, or other feedback regarding the Service (“Feedback”), you grant Stratava a perpetual, irrevocable, worldwide, royalty-free, transferable, and fully sublicensable license to use, exploit, and incorporate such Feedback for any purpose, without restriction, attribution, or compensation to you. Feedback is not considered your confidential information, and we are under no obligation to adopt any Feedback.

5. Acceptable Use and Prohibited Conduct

5.1. General Standard

You agree to use the Service only for its intended purposes and in compliance with these Terms and all applicable laws.

5.2. What You Must Not Do

5.2.1. Content Prohibitions

• Post content that is unlawful, defamatory, obscene, pornographic, sexually explicit, threatening, abusive, harassing, hateful, or discriminatory, or that promotes violence or self-harm.
• Post content that sexualizes, exploits, endangers, or grooms minors in any way, including AI-generated depictions.
• Content that depicts a real, identifiable person in a misleading, defamatory, sexualized, or harmful manner without that person’s consent.
• Content that infringes any third party’s intellectual property, privacy, or other rights.
• Content that contains any person’s personal or private information that could lead to harm.
• Content that constitutes harassment, bullying, stalking, or threats.

5.2.2. Conduct Prohibitions

• Impersonate any person or entity, including Stratava employees, Service personnel, Rezonasaur, or representatives of any other platform or IP.
• Create or maintain accounts using false or misleading information, or operate multiple accounts in violation of our policies.
• Collect, scrape, or harvest information about other users without express permission.
• Engage in any conduct that exploits or attempts to harm minors, including grooming or solicitation.
• Promote or facilitate illegal activities.
• Use virtual items to solicit prohibited content or personal information, or to conduct any exchange beyond the intended functionality of the Service.

5.2.3. Technical and Security Prohibitions

• Reverse engineer, decompile, or disassemble the Service, except as expressly permitted by applicable law.
• Remove, circumvent, or interfere with any security, authentication, or content moderation features.
• Upload or transmit viruses, malware, or any other harmful code.
• Use bots, scrapers, or other automated means to access or interact with the Service.
• Manipulate identifiers to disguise the origin of Your Content or your activities.
• Attempt to bypass any age gates, parental controls, or other access controls.

5.2.4. Commercial and Economic Prohibitions

• Send spam, chain messages, or unsolicited commercial communications.
• Buy, sell, trade, or transfer Service accounts, virtual items, subscriptions, or other Service benefits outside the Service.
• Engage in fraud, chargeback abuse, refund abuse, or unauthorized payment activities.
• Operate multiple accounts or use technical means to repeatedly obtain free allowances, or otherwise abuse the usage allowance system (see Section 8.4).
• Artificially inflate follower counts, engagement metrics, or leaderboard rankings.

5.3. Enforcement

We may at any time review, screen, moderate, remove, restrict, or decline to display any content; suspend, restrict, or terminate accounts; limit access to any feature; and cooperate with law enforcement where required by law. Where reasonably practicable, we will provide an appeal channel through support@rezona.ai.

5.4. Export and Sanctions Compliance

You represent and warrant that you are not located in, a national or resident of, or habitually using the Service in any country or region subject to comprehensive trade sanctions, and that you are not a person or entity restricted or prohibited from transacting under applicable sanctions, export control, or anti-money laundering laws. You agree not to use the Service in violation of any such laws.

6. Termination and Suspension

6.1. Termination by You

You may stop using the Service at any time. You may delete your account via “Settings -> Delete Account” or by contacting support@rezona.ai. Deleting your account does not by itself cancel an active subscription; you must also cancel the subscription through the channel where you purchased it in accordance with Section 8.1.

6.2. Termination by Us

We may suspend, restrict, or terminate your account or your access to all or part of the Service, with or without notice, if: you violate these Terms, our Community Guidelines, or any applicable law; your conduct creates a risk of harm to other users, Stratava, or third parties; you engage in fraud, chargeback abuse, refund abuse, or unauthorized payment activities; we are required to do so by law, court order, or a governmental authority; or we discontinue the Service or a related feature.

6.3. Appeals and Effect of Termination

If your account is suspended or terminated, you may contact support@rezona.ai to request a review. We will respond in good faith within a reasonable time. Upon termination, your right to access and use the Service ends immediately, your virtual items and any unused usage allowances will be forfeited in accordance with Sections 7.6 and 8.3 (except where a refund is required by law), and the licenses in Sections 4.3 and 4.4 continue in effect in accordance with their terms.

7. Virtual Items

7.1. What Virtual Items Are

The Service offers virtual items and digital content (collectively, “Virtual Items”), which may be accessed or used within the Service. Virtual Items enable users to use platform features, support creators, and obtain digital content within the Service.

Virtual Items are digital content provided by Stratava that may be purchased with real currency or granted as part of a subscription, and may be used only within the Service. They have no monetary value outside the Service and do not constitute currency, legal tender, securities, or any form of financial instrument. All Virtual Items (and their associated benefits or features) are granted to you only as a limited, revocable, non-transferable license to use such digital content within the Service solely for personal, non-commercial purposes.

7.2. Purchasing Virtual Items

Virtual Item prices will be displayed to you within the Service at the time of purchase, before you confirm the transaction. All charges and payments for Virtual Items are made through the authorized third-party payment merchants and platform providers described in Section 9.1. Currency conversion settlement, cross-border transaction fees, and payment channel fees (if any) are governed by your agreement with the relevant payment provider. Stratava does not directly receive, store, or process your payment card information.

We reserve the right to modify the pricing, availability, and composition of Virtual Items at any time, with reasonable notice.

7.3. Nature and Restrictions

Virtual Items:

• Have no equivalent real-currency value and are not currency or any form of financial instrument.
• Are not redeemable for cash or exchangeable for legal tender, except as required by applicable law.
• May not be transferred, sold, traded, gifted, or exchanged outside the Service, except where we expressly enable such features.
• Are exclusive to your account and are not your property.
• Do not expire due to inactivity, except for promotional Virtual Items.

7.4. Refunds and Change of Mind

If you purchased Virtual Items through the Apple App Store or the Google Play Store, any refund or cancellation request must be made to the relevant store and is subject to its refund policies. Refund requests for Virtual Items purchased through our website should be submitted to support@rezona.ai and are handled in accordance with Section 8.3.

When you submit a refund request, we may freeze the Virtual Items corresponding to your requested refund. If your refund request is successful, we will deduct the relevant Virtual Items from your account. If the balance in your account is insufficient for the deduction, we reserve the right to deduct the corresponding amount from Virtual Items you purchase in the future.

Except as described above, all sales of Virtual Items are final. Except as described above or as required by applicable law, we do not provide refunds.

7.5. Promotional Virtual Items

We may from time to time grant Virtual Items for promotional purposes. Such promotional Virtual Items are granted at our discretion, may be subject to additional terms and validity periods disclosed at the time of grant, are non-refundable in all circumstances, and have no cash value.

7.6. Fraud, Errors, and Abuse

We reserve the right to correct any errors in Virtual Item balances, and to suspend, freeze, or revoke Virtual Items where we reasonably suspect fraud, chargeback abuse, refund abuse, account compromise, or a violation of these Terms.

7.7. Termination of License

If you violate these Terms or any Service policy, or if your account is suspended, terminated, or deleted, your limited license to use Virtual Items terminates. In such cases, we are not required to refund any Virtual Items or amounts spent, except as required by law.

7.8. Removal of Virtual Content

We have the right, in our sole discretion, to suspend or remove any Virtual Items from the Service and your account without prior notice. Except as required by law, we are not liable for any loss resulting from such removal.

8. Subscriptions

8.1. Subscription Plans

The Service offers optional paid subscription plans (each, a “Subscription”) and related paid features. The specific plans available to you, their prices, billing periods, included benefits and usage allowances, free trial terms (if any), and the applicable purchase, renewal, upgrade, downgrade, and cancellation rules are displayed within the Service after you log in, and may differ depending on whether you access the Service through the app or through our website. Subscriptions purchased through the app and Subscriptions purchased through our website are separate offerings: their prices and benefits may differ, and benefits obtained through one channel cannot be transferred to, combined with, or redeemed through the other channel. Unless otherwise stated at the time of purchase, Subscriptions renew automatically at the end of each billing period and the payment method associated with your purchase channel will be charged the then-current price, until you cancel; you may cancel at any time before the end of the current billing period through the channel where you purchased (for app purchases, via your Apple or Google account settings; for website purchases, via your account settings on our website or by contacting support@rezona.ai), and cancellation takes effect at the end of the current paid period.

8.2. Price and Plan Changes

We or the relevant app store may change Subscription prices, and we may change the composition of plans, benefits, allowances, or model access. If we increase the recurring price of your Subscription or materially reduce a core benefit, we will give reasonable advance notice and, where required by the relevant platform or applicable law, obtain your consent or give you the opportunity to cancel before the change takes effect. If you do not agree to a price increase, you may cancel before it takes effect; continuing to subscribe after the change takes effect constitutes your acceptance of the new price.

8.3. Refunds

(a) Subscription made through the Apple App Store or the Google Play Store are subject to those stores’ refund and cancellation policies, and refund or cancellation requests must be made to the relevant store (not Stratava). Stratava does not process such payments and cannot directly issue store refunds.

(b) Refund requests for purchases made through our website should be submitted to support@rezona.ai. Except as required by applicable law or as expressly provided in these Terms, amounts paid for a purchase made through our website are non-refundable once the relevant Subscription period has begun or the relevant digital content has been credited to your account.

(c) Nothing in these Terms excludes any non-waivable refund or cancellation rights you may have under the consumer protection laws of your place of residence.

(d) Refund Recoupment. If you obtain a refund for a Subscription or other paid feature after having consumed part of the related usage allowance, the consumed portion cannot be recovered and your account may show a negative Usage balance. In that case, generation will be suspended (browsing and playing are unaffected) until your next daily free allowance, next Subscription grant, or next purchase makes up the shortfall. If we reasonably suspect fraud, refund abuse, or a violation of these Terms, we may also freeze, adjust, or revoke usage allowances, Virtual Items, or benefits and restrict further purchases, as described in Sections 7.6 and 8.4.

8.4. Fair Use and Anti-Abuse

Usage allowances and free allowances are intended solely for ordinary personal use of the Service. We may employ technical measures (including device-level checks) to prevent the repeated acquisition of free allowances through the operation of multiple accounts, and may take the measures described in Sections 5.3, 6.2, and 7.6 where abuse is detected. Usage is subject to the per-task limits and concurrency limits described within the Service; your available balance is the primary limit on Usage, and we do not impose hourly or weekly time-window rate limits unless otherwise stated within the Service.

8.5. Taxes, Regional Pricing, and Account Binding

Prices displayed at the time of purchase may or may not include applicable taxes, depending on your location and the settings of the relevant purchase channel; you are responsible for any taxes, duties, or governmental charges related to your purchases. Regional prices are automatically mapped from app store price tiers; the price displayed to you at the time of purchase is the price you will be charged. Subscriptions, usage allowances, and Virtual Items are bound to your account and, where applicable, to your app store account, and are shared only across devices on which you yourself are signed in. Subscriptions do not currently support Apple Family Sharing.

9. Payment Terms

9.1. Payment Processing

All payments for Subscriptions, other paid features, and Virtual Items are processed by the authorized third-party payment merchants and platform providers through which the Service is distributed, not by Stratava. Your payments are subject to the terms and conditions of the relevant payment merchant or platform provider.

9.2. Taxes

Prices may or may not include applicable taxes, depending on your location and the display settings of the relevant platform provider. You are responsible for any taxes, duties, or governmental charges related to your purchases.

9.3. Payment Failures and Transaction Issues

Payment failures, duplicate charges, and other transaction errors are handled and managed by the relevant authorized third-party payment merchant or platform provider, not Stratava. If you experience a payment failure, duplicate charge, or any other transaction issue, you must contact the relevant payment merchant or platform provider directly.

Stratava is not responsible for resolving payment processing errors and does not have access to your payment transaction data. Once the relevant provider confirms and verifies a transaction error, we will adjust your Subscription status accordingly.

9.4. User Authorization and Acknowledgment of Risk

By making any purchase, you confirm that you have read and agree to the applicable terms of service and privacy policy of the relevant authorized payment merchant or platform provider processing your purchase. You acknowledge that your payment transactions are governed solely by that provider’s terms and policies, and that, except to the extent that liability cannot be excluded under applicable law, Stratava is not liable for any issues, losses, or disputes arising out of or relating to your agreement with, or use of, any third-party payment merchant or platform provider.

9.5. Disputed Payments and Chargebacks

If you have a question about a purchase, please contact us first at support@rezona.ai. If a chargeback or payment reversal is initiated, we may suspend or restrict your account’s ability to make further purchases, adjust your Subscription to reflect the reversed payment, and, in cases of repeated or fraudulent chargebacks, suspend or terminate your account.

10. Intellectual Property

10.1. Intellectual Property of the Service

All elements of the Service — including its name, Rezonasaur (Rezona’s orange mascot), logos, designs, trade dress, underlying technology, AI models, and all platform-generated content — are the property of Stratava and are protected by applicable intellectual property laws. Except as expressly provided in this Agreement, this Agreement grants you no rights in the Service’s intellectual property.

10.2. Your Obligations

You may only post content that you own, created, or have the right to use. Without the rights holder’s permission, you may not share copyrighted music, videos, or images belonging to others; content belonging to other creators on the Service or originating from other platforms without permission; trademarked characters, logos, or brand assets used in an unauthorized or misleading manner; or content subject to confidentiality agreements, injunctions, or unpublished-material restrictions.

10.3. Intellectual Property Complaints

If you believe content on the Service infringes your intellectual property rights, please send a written notice to support@rezona.ai including: your contact information; a description of the rights you claim have been infringed; identification of the allegedly infringing content and its location on the Service; a statement of your good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and confirmation that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder’s behalf. Upon receiving a valid notice, we may remove or restrict access to the content and notify the responsible user.

10.4. Review and Repeat Infringers

If your content was removed following an intellectual property complaint and you believe this was a mistake, you may contact support@rezona.ai to request a review, and we may restore the content where we consider it appropriate. We will suspend or terminate the accounts of users we determine to be repeat infringers.

11. Disclaimers

11.1. Service Provided “As Is”

To the maximum extent permitted by applicable law, the Service (including all features, content, AI Outputs, Subscriptions, and Virtual Items) is provided on an “as is” and “as available” basis, without warranties of any kind. Stratava expressly disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

11.2. No Warranty of Service Quality

Stratava does not warrant that the Service will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free. Your use of the Service, and your interactions with content created by others, are at your own risk. Stratava does not endorse any user content, opinions, recommendations, or views expressed by users, and disclaims all liability in connection with user content.

11.3. AI Outputs

AI Outputs are generated by automated systems and may be inaccurate, biased, offensive, or otherwise inappropriate. Stratava makes no warranties as to the quality, accuracy, originality, or suitability for any purpose of any AI Output.

11.4. Beta and Preview Features

We may offer features, models, or programs identified as beta, preview, early-access, or “early bird” (“Preview Features”). Preview Features are provided on an “as is” and “as available” basis for evaluation, may be changed, suspended, or withdrawn at any time without notice, may not function as intended, and are excluded from any service commitments or availability expectations. Your use of Preview Features is at your own risk.

11.5. Third-Party Links and Services

The Service may contain links to, or interoperate with, third-party websites or services. Stratava does not control and is not responsible for any third-party content or services.

11.6. Force Majeure

Stratava is not liable for any failure or delay in performing its obligations or providing the Service caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, civil unrest, governmental actions, labor disputes, telecommunications or internet infrastructure failures, power outages, or failures of third-party services or platforms.

11.7. Mandatory Consumer Rights

Nothing in this Section limits any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction, including, to the extent applicable, any implied terms as to quality or fitness under the Sale of Goods Ordinance (Cap. 26) or the Supply of Services (Implied Terms) Ordinance (Cap. 457).

12. Limitation of Liability

12.1. Liability Cap

To the maximum extent permitted by applicable law, the total aggregate liability of Stratava, its affiliates, and their respective officers, directors, employees, agents, and licensors arising out of or relating to the Service or these Terms (whether in contract, tort (including negligence), statute, or otherwise) shall not exceed the greater of: (a) the total amount you paid to Stratava for the Service (through the relevant purchase channel) in the 12 months preceding the event giving rise to the claim; or (b) USD 100 (or its local currency equivalent).

12.2. Exclusion of Indirect Losses

To the maximum extent permitted by applicable law, Stratava, its affiliates, and their respective officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, loss of data, loss of goodwill, or business interruption) arising out of or relating to your use of the Service, regardless of the legal theory on which the claim is based.

This includes, without limitation, damages arising from user content created by others, AI Outputs, loss of Your Content, third-party services, unauthorized access to your account (except where caused by Stratava’s gross negligence or willful misconduct), or disputes between users.

12.3. Non-Excludable Liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability arising from fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence. In Hong Kong, any exclusion or limitation of liability is subject to the Control of Exemption Clauses Ordinance (Cap. 71), including its reasonableness requirements for consumer contracts; the cap in Section 12.1 and the exclusions in Section 12.2 apply only to the extent reasonable and permitted under that Ordinance.

13. Indemnification

13.1. Your Indemnity

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Stratava, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against all claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: Your Content; your violation of these Terms, our Community Guidelines, or any applicable law; your fraudulent, unlawful, or intentionally harmful use of the Service; or your infringement of any third-party rights.

13.2. Guardian Indemnity

If you are a parent or legal guardian who has consented to a minor’s use of the Service, this indemnity applies to that minor’s conduct as if it were your own.

14. Governing Law and Dispute Resolution

14.1. Governing Law

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles.

14.2. Informal Resolution First

You and Stratava agree to first attempt to resolve any dispute informally by contacting us at support@rezona.ai with a written description of the dispute and the relief you seek. The Parties will negotiate in good faith for at least sixty (60) days before commencing arbitration.

14.3. Binding Arbitration

If a dispute is not resolved informally, it will be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the arbitration is commenced. The seat of arbitration will be Hong Kong, the arbitration will be conducted by one (1) arbitrator in English, and it will be kept confidential except as required by law or to enforce an award.

14.4. Exceptions to Arbitration

Notwithstanding Section 14.3, (a) either Party may bring an individual claim before any court or tribunal of competent jurisdiction (including the Small Claims Tribunal) for claims within that body’s jurisdiction; and (b) either Party may seek urgent interim, injunctive, or other equitable relief from the Hong Kong courts without thereby waiving the arbitration agreement.

14.5. Class Action Waiver

You and Stratava agree that each Party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

14.6. Mandatory Consumer Rights

Nothing in this Section limits any non-waivable rights you have under applicable consumer protection laws in your jurisdiction, including, where required by such laws, the right to bring proceedings in the courts of your country of residence.

15. Platform-Specific Terms

15.1. Apple App Store

If you download the Service from the Apple App Store: these Terms exist solely between you and Stratava, not Apple Inc.; Apple has no obligation to provide maintenance or support; Stratava, not Apple, is responsible for addressing claims relating to the Service; and Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce them against you upon your acceptance of these Terms.

15.2. Google Play Store

If you download the Service from the Google Play Store: your use is also subject to the Google Play Terms of Service; Stratava, not Google LLC, is responsible for the Service and its content; and Google is not a third-party beneficiary of these Terms.

16. Miscellaneous

16.1. Entire Agreement and Amendments

These Terms, together with our Privacy Policy, Community Guidelines, and any additional terms applicable to specific features, constitute the entire agreement between you and Stratava regarding the Service. We may amend these Terms from time to time; for material changes (including changes to Subscription pricing or core benefits), we will give reasonable advance notice in accordance with Section 8.2. Your continued use of the Service after the effective date of the amended Terms constitutes your acceptance.

16.2. Electronic Communications

You agree to receive these Terms, notices, disclosures, billing information, and other communications from us electronically — including through messages, email, or posting within the Service — and agree that such electronic communications satisfy any legal requirement that communications be in writing.

16.3. Notices

We may give you notices relating to the Service through messages within the Service, by sending them to the email address associated with your account, or by posting within the Service; such notices are deemed delivered when sent or posted. You must send formal legal notices to Stratava at support@rezona.ai and, once our registered address is published, also to that address.

16.4. Third-Party Rights (Contracts (Rights of Third Parties) Ordinance)

Except as expressly provided in these Terms, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any provision of these Terms. Notwithstanding the foregoing, (a) Stratava’s affiliates and their respective officers, directors, employees, agents, and licensors may enforce Sections 11, 12, and 13; and (b) Apple Inc. and its subsidiaries may enforce these Terms to the extent described in Section 15.1. No consent of any such third party is required to vary, rescind, or terminate these Terms.

16.5. Assignment

You may not assign these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of assets, without your consent. These Terms bind and benefit the Parties and their permitted successors and assigns.

16.6. General Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. Stratava’s failure to enforce any right or provision does not constitute a waiver. These Terms do not create any agency, partnership, or employment relationship between you and Stratava. These Terms are provided in English; if we provide a translation, the English version prevails except as otherwise required by applicable consumer protection law. Section headings are for convenience only. Any provisions that by their nature should survive termination (including Sections 4, 7, 8.3, 11, 12, 13, 14, and 16) survive the termination of these Terms.