Terms of Service

1. The Service

The Service is an AI-powered platform built around memeplays - a new interactive content format where memes are tappable, playable, and remixable. The Service allows users to create, publish, play, and remix memeplays using AI-powered tools; browse and interact with a community feed; send and receive direct messages and social reactions; and access virtual items and platform features.

The Service is available through the Apple App Store and Google Play Store, and may be expanded to additional platforms over time. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

2. Eligibility & Parental Consent

The Service is intended for a general audience and may be used by minors with appropriate parental or guardian supervision. By using the Service, you confirm that your use complies with all applicable laws and regulations in your jurisdiction, including any age-related requirements.

If you are a parent or legal guardian who has permitted a minor to use the Service, you agree to be bound by this Agreement and accept full responsibility for the minor's activities on the Service, including all purchases, content creation, and interactions. We strongly encourage parents and guardians to enable device-level parental controls, including Apple "Ask to Buy" and Google Family Link, to manage and monitor in-app activity.

We reserve the right to suspend, restrict, or delete any account where we reasonably believe the Service is being used in a manner inconsistent with applicable laws or these Terms.

3. Account Registration

You are solely responsible for maintaining the confidentiality of your account credentials, restricting access to your device and account, and all activities and content that occur under your account.

You may register for and log on to the Service via certain third-party services that are provided from time to time. The third party's collection, use, and disclosure of your information will be subject to that third party's privacy policy.

We reserve the right to disable your account at any time if you have failed to comply with any provision of these Terms, or if activities occur on your account that, in our reasonable judgment, would or might cause damage to or impair the Service, infringe or violate any third-party rights, or violate any applicable laws or regulations.

If you wish to delete your account, you may do so via Settings -> Delete Account in the app, or by contacting us at support@rezona.ai. Once your account is deleted, you will not be able to reactivate it or retrieve any content or information you have shared on the Service, subject to the limitations described in Section 4.

4. Your Content & AI Features

4.1. What "Your Content" Means

The Service allows you to create, upload, publish, generate (including with AI tools), transmit, or otherwise make available memeplays, memes, characters, voice inputs, audio, graphics, text, comments, messages, and other materials (collectively, "Your Content").

4.2. You Own Your Content

You retain all rights, title, and interest in Your Content. Stratava does not claim ownership of Your Content.

4.3. License You Grant to the Service

To use and allow the Service to operate, you grant Stratava and our affiliates, successors, and service providers a non-exclusive, royalty-free, perpetual, irrevocable, transferable, and fully sublicensable worldwide license to host, store, use, copy, reproduce, modify, adapt, publish, run, create derivative works of, distribute, and publicly display Your Content, in any media or format now known or hereafter developed, for the purposes of operating, maintaining, and improving the Service; researching, developing, and offering new features, products, and services, including training, developing, and deploying AI models and systems; promoting and publicizing the Service; and enforcing these Terms and complying with legal obligations. Nothing in this Section 4.3 limits or affects any statutory rights you may have under applicable data protection law, including your right to object to the use of your AI Inputs for model training as described in our Privacy Policy. Where you exercise such a right, this license remains valid for uses already made and for uses not covered by that right.

4.4. License You Grant to Other Users

By publishing Your Content on the Service, you grant each other user a non-exclusive, royalty-free, worldwide license to access, view, play, and share Your Content within the Service. Where you have enabled the remix feature for Your Content, you additionally grant other users the right to reproduce, adapt, and create derivative works ("remix") from Your Content within the Service.

You may turn off the remix feature for Your Content at any time, and no new remixes may be created after that point. However, any derivative works created by other users prior to you disabling the remix feature will remain on the Service in accordance with the license granted at the time of their creation.

4.5. AI Features & Outputs

The Service offers AI-powered features that generate memeplays, characters, audio, text, or other outputs from your inputs ("AI Outputs"). Anything you submit to these AI features ("AI Inputs") is treated as Your Content under this Section. Subject to your compliance with these Terms, you own the AI Outputs you generate. However, Stratava retains all rights in the AI models and systems that generate AI Outputs, and other users may generate similar or identical outputs from the same inputs.

AI Outputs are provided "as is" and may be inaccurate, biased, or otherwise inappropriate - you are responsible for reviewing and deciding whether to use or share them. You agree that Stratava may use AI Inputs, AI Outputs, and your interactions with AI features to improve and develop our AI systems, in accordance with our Privacy Policy.

4.6. Your Promises About Your Content

By publishing Your Content, you represent and warrant that you own Your Content or have all necessary rights to grant the licenses above; that Your Content does not infringe any third party's rights; that Your Content complies with these Terms, our Community Guidelines, and all applicable laws; and that Your Content is not fraudulent, deceptive, or misleading. You are solely responsible for Your Content and the consequences of publishing it.

4.7. Deleting Your Content

You may delete Your Content or your account at any time. However, Your Content may remain on the Service if it has been remixed into another user's content. We may retain backup copies or anonymized data for legitimate business, security, or legal purposes. Once Your Content has been used to train an AI model, we cannot "untrain" the model, though we will stop using Your Content for new training upon deletion.

4.8. Name, Likeness, and Voice

You grant Stratava a non-exclusive, royalty-free, worldwide license to use your username, handle, display name, profile image, voice, and likeness (as embodied in Your Content) in connection with operating, promoting, and publicizing the Service - including in marketing materials, featured content placements, creator program promotion, and announcements on and off the Service. We will not use your name or likeness to endorse third-party products or services without your separate, prior consent.

4.9. Moral Rights

To the extent permitted by applicable law, you waive any moral rights (or analogous rights, including rights of attribution and integrity) you may have in Your Content with respect to the licensed uses under Sections 4.3, 4.4, and 4.8. Where such rights cannot be waived under applicable law, you agree not to assert them against Stratava, its affiliates, sublicensees, or other users acting in accordance with these Terms.

4.10. Reporting Infringement

If you believe content on the Service infringes your intellectual property rights, you may submit a takedown notice to support@rezona.ai. We respond to valid notices in accordance with applicable law.

4.11. Survival of Licenses

The licenses granted in Sections 4.3, 4.4, 4.5, 4.8, and 4.12 survive termination of your account, termination of these Terms, and any discontinuation of the Service. Content published, remixed, or used to train AI models before termination may continue to exist and be used in accordance with these Terms after termination.

4.12. De-identified & Aggregated Data

Stratava may create de-identified, anonymized, or aggregated data from Your Content, AI Inputs, AI Outputs, and your use of the Service. Such data does not identify you. Stratava may use, retain, license, and disclose such data for any lawful purpose, without restriction, attribution, or compensation, during and after the term of this Agreement.

5. Acceptable Use & Prohibited Conduct

5.1. General Standard

You agree to use the Service only for its intended purposes and in compliance with these Terms, our Community Guidelines, and all applicable laws.

5.2. You Will Not

Content-based prohibitions:

• Publish content that is unlawful, defamatory, obscene, pornographic, sexually explicit, threatening, abusive, harassing, hateful, discriminatory, or that promotes violence or self-harm.
• Publish any content that sexualizes, exploits, endangers, or solicits minors in any way, including AI-generated depictions.
• Publish content depicting real, identifiable people without their consent in a misleading, defamatory, sexualized, or harmful manner.
• Publish content that infringes any third party's intellectual property, privacy, or other rights.
• Publish content containing personal or private information about any person that could enable harm.
• Publish content that constitutes harassment, bullying, stalking, or threats.

Behavior-based prohibitions:

• Impersonate any person or entity, including Stratava employees, Service staff, Rezonasaur, or representatives of any other platform or IP.
• Create or maintain accounts using false or misleading information, or operate multiple accounts in violation of our policies.
• Collect, harvest, or scrape information about other users without express permission.
• Engage in any conduct that exploits or attempts to harm minors, including grooming or solicitation.
• Promote or facilitate illegal activity.
• Use Virtual Items to solicit prohibited content, personal information, or any exchange outside the Service's intended features.

Technical and security prohibitions:

• Reverse engineer, decompile, or disassemble the Service except where expressly permitted by applicable law.
• Remove, circumvent, or interfere with any security, authentication, or content moderation feature.
• Upload or transmit viruses, malware, or any other harmful code.
• Use bots, scrapers, or other automated means to access or interact with the Service.
• Manipulate identifiers to disguise the origin of Your Content or your activity.
• Attempt to bypass any age-gating, parental control, or other access control.

Commercial and economic prohibitions:

• Send spam, chain messages, or unsolicited commercial communications.
• Buy, sell, trade, or transfer Service accounts, Virtual Items, or other Service entitlements outside the Service.
• Engage in fraud, chargeback abuse, or unauthorized payment activity.
• Artificially inflate follower counts, engagement metrics, or leaderboard rankings.

5.3. Enforcement

We may at any time review, screen, moderate, remove, restrict, or refuse to display any content; suspend, restrict, or terminate accounts; restrict access to any feature; and cooperate with law enforcement where required. Where reasonably practicable, we will provide an appeal process at support@rezona.ai.

6. Termination & Suspension

6.1. Termination by You

You may stop using the Service at any time. You may delete your account via Settings -> Delete Account or by contacting support@rezona.ai.

6.2. Termination by Us

We may suspend, restrict, or terminate your account or access to all or part of the Service, with or without notice, if you have violated these Terms, our Community Guidelines, or any applicable law; your conduct creates risk of harm to other users, to Stratava, or to third parties; you have engaged in fraud, chargeback abuse, or unauthorized payment activity; we are required to do so by law, court order, or governmental authority; or we discontinue the Service or a relevant feature.

6.3. Appeals & Effect of Termination

If your account is suspended or terminated, you may request a review by contacting support@rezona.ai. We will respond in good faith within a reasonable time. Upon termination, your right to access and use the Service ends immediately, your Virtual Items will be forfeited as set out in Section 7.6 except where refunds are required by law, and the licenses in Sections 4.3 and 4.4 survive in accordance with their terms.

7. Virtual Items

7.1. What Are Virtual Items

The Service offers virtual items, including in-app currency and digital goods (collectively, "Virtual Items"), that can be accessed or used within the Service. Virtual Items enable users to engage with platform features, support creators, and access digital content within the Service.

Virtual Items are digital content made available by Stratava that can be purchased with real money and are only usable within the Service. They have no monetary value outside the Service and do not constitute currency, legal tender, securities, or any form of financial instrument. All Virtual Items, including any associated benefits or features, are provided to you as a limited, revocable, non-transferable license to use such digital content within the Service for personal, non-commercial purposes only.

7.2. Purchasing Virtual Items

The price of Virtual Items will be displayed at the point of purchase in your local currency. All charges and payments for Virtual Items will be made through authorized third-party payment merchants and platform vendors through which the Service is distributed. Currency exchange settlements, foreign transaction fees, and payment channel fees, if any, are based on your agreement with the applicable payment provider. Stratava does not directly receive, store, or process your payment card information.

We reserve the right to modify the pricing, availability, and composition of Virtual Items at any time with reasonable notice.

7.3. Nature & Restrictions

Virtual Items:

• Have no equivalent value in real currency and are not money or any form of financial instrument.
• Cannot be redeemed for cash or exchanged for legal tender, except as required by applicable law.
• Cannot be transferred, sold, traded, gifted, or exchanged outside the Service, except where we expressly enable such functionality.
• Are personal to your account and are not your property.
• Do not expire based on inactivity, unless they are Promotional Virtual Items.

Refunds and Changing Your Mind

If you have purchased Virtual Items through authorized third-party payment merchants and platform vendors, you will need to contact the relevant merchants or vendors directly for any refund or cancellation requests. Refunds or cancellations of such purchases are handled by those vendors and merchants, not Stratava, and are subject to their refund policies.

When you submit a refund request, we may freeze the corresponding Virtual Items for which you are seeking a refund. If your refund request is successful, we will deduct the relevant Virtual Items from your account. If the remaining balance in your account is insufficient for deduction, we reserve the right to deduct the applicable amount from your future Virtual Item purchases.

All other sales of Virtual Items are final. We do not offer refunds outside of the circumstances described above, except where required by applicable law.

7.4. Promotional Virtual Items

We may from time to time grant Virtual Items for promotional purposes. Such Promotional Virtual Items are granted at our discretion, may be subject to additional terms and expiration periods disclosed at the time of grant, are not refundable under any circumstances, and have no cash value.

7.5. Fraud, Errors & Abuse

We reserve the right to correct any error in Virtual Item balances and to suspend, freeze, or revoke Virtual Items where we reasonably suspect fraud, chargeback abuse, account compromise, or violation of these Terms.

7.6. Termination of License

Your limited license to use Virtual Items ends if you violate these Terms or any Service policy, or if your account is suspended, terminated, or deleted. In these cases, we are not required to refund any Virtual Items or amounts spent, except where legally required.

7.7. Removal of Virtual Content

We have the right, in our sole discretion, to suspend or remove any Virtual Items from the Service and your account without advance notice. We are not liable for any losses resulting from such removal, except where legally required.

8. Payment Terms

8.1. Payment Processing

All payments for Virtual Items are processed by authorized third-party payment merchants and platform vendors through which the Service is distributed, not by Stratava. Your payment is subject to the terms and conditions of the relevant payment merchant or platform vendor.

8.2. Taxes

Prices may or may not include applicable taxes depending on your location and the relevant platform vendor's display settings. You are responsible for any taxes, duties, or governmental charges associated with your purchases.

8.3. Payment Failures & Transaction Anomalies

Payment failures, duplicate charges, and other transaction errors are processed and managed by the relevant authorized third-party payment merchant or platform vendor, not by Stratava. If you experience a payment failure, duplicate charge, or any other transaction anomaly, you must contact the relevant payment merchant or platform vendor directly.

Stratava is not responsible for resolving payment processing errors and does not have access to your payment transaction data. Where a transaction error is confirmed and verified by the relevant vendor, we will adjust your Virtual Item balance accordingly.

8.4. User Authorization & Risk Acknowledgment

By proceeding with any purchase on the Service, you confirm that you have read and agree to the applicable terms of service and privacy policy of the relevant authorized payment merchant or platform vendor through which your purchase is processed. You acknowledge that your payment transaction is subject solely to that vendor's terms and policies, and that Stratava bears no liability for any issues, losses, or disputes arising out of or related to your agreement with, or use of, any third-party payment merchant or platform vendor.

8.5. Disputed Payments & Chargebacks

If you have a concern about a purchase, please contact us first at support@rezona.ai. If a chargeback or payment reversal is initiated, we may suspend or restrict your account's ability to make further purchases, adjust your Virtual Item balance to reflect the reversed payment, and in cases of repeated or fraudulent chargebacks, suspend or terminate your account.

9. Intellectual Property Rights

9.1. The Service's Intellectual Property

All elements of the Service - including its name, Rezonasaur (Rezona's orange mascot), logos, designs, trade dress, underlying technology, AI models, and all platform-generated content - are the property of Stratava and are protected by applicable intellectual property laws. Nothing in this Agreement grants you any rights in the Service's intellectual property except as expressly set out herein.

9.2. Your Obligations

You may only post content that you own, have created, or have the rights to use. Without the permission of the rights holder, you may not share copyrighted music, video, or imagery belonging to others; content belonging to other creators on the Service or sourced from other platforms without permission; trademarked characters, logos, or brand assets used in an unauthorized or misleading way; or content subject to NDA, embargo, or pre-release restrictions.

9.3. IP Complaints

If you believe that content on the Service infringes your intellectual property rights, please send a written notice to support@rezona.ai including your contact details, a description of the right claimed to have been infringed, identification of the allegedly infringing content, a statement of good-faith belief that the use is not authorized, a statement under penalty of perjury that the information is accurate and that you are the rights holder or authorized agent, and your physical or electronic signature. Upon receipt of a valid notice, we may remove or restrict access to the content and notify the responsible user.

9.4. Counter-Notices & Repeat Infringers

If your content has been removed in response to an IP complaint and you believe this was an error, you may submit a counter-notice to support@rezona.ai. We will suspend or terminate the accounts of users determined to be repeat infringers.

10. Disclaimers

10.1. Service Provided "As Is"

To the fullest extent permitted by applicable law, the Service, including all features, content, AI Outputs, and Virtual Items, is provided on an "as is" and "as available" basis, without warranties of any kind. Stratava expressly disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

10.2. No Guarantee of Service Quality

Stratava does not warrant that the Service will meet your requirements, be uninterrupted, timely, secure, or error-free. Your use of the Service and your interaction with content created by others is at your own risk. Stratava does not endorse any user content, opinion, recommendation, or advice expressed by users and disclaims all liability in connection with user content.

10.3. AI Outputs

AI Outputs are generated by automated systems and may be inaccurate, biased, offensive, or otherwise inappropriate. Stratava makes no warranty regarding the quality, accuracy, originality, or fitness of any AI Output for any purpose.

10.4. Third-Party Links & Force Majeure

The Service may contain links to or interoperate with third-party websites or services. Stratava does not control and is not responsible for any third-party content or services. Stratava is not liable for any failure or delay in providing the Service caused by events beyond our reasonable control.

10.5. Mandatory Consumer Rights

Nothing in this Section limits any non-waivable rights you may have under applicable consumer-protection law in your jurisdiction.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Stratava, its affiliates, and their respective officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages - including loss of profits, loss of data, loss of goodwill, or business interruption - arising out of or related to your use of the Service, regardless of the legal theory on which the claim is based.

This includes but is not limited to damages arising from user content created by others, AI Outputs, loss of Your Content, third-party services, unauthorized account access (except where caused by Stratava's gross negligence or willful misconduct), or disputes between users.

Nothing in this Section limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Stratava, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to Your Content; your violation of these Terms, our Community Guidelines, or any applicable law; your fraudulent, illegal, or willfully harmful use of the Service; or your violation of any third party's rights.

If you are a parent or legal guardian who has consented to a minor's use of the Service, this indemnity applies to the minor's acts as if they were your own.

13. Governing Law & Dispute Resolution

13.1. Governing Law

These Terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

13.2. Informal Resolution First

You and Stratava agree to first attempt to resolve any dispute informally by contacting us at support@rezona.ai with a written description of the dispute and the relief you seek. The Parties will negotiate in good faith for at least sixty (60) days before initiating arbitration.

13.3. Binding Arbitration

If a dispute is not resolved informally, it will be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time. The arbitration will be seated in Hong Kong, conducted before one (1) arbitrator, conducted in English, and confidential except as required by law or to enforce an award.

13.4. Class Action Waiver

You and Stratava agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

13.5. Mandatory Consumer Rights

Nothing in this Section limits any non-waivable rights you have under applicable consumer-protection law in your jurisdiction, including the right to bring proceedings in the courts of your country of residence where such law requires.

14. Platform-Specific Provisions

14.1. Apple App Store

If you downloaded the Service from the Apple App Store: these Terms are between you and Stratava only, not Apple Inc.; Apple has no obligation to provide maintenance or support; Stratava, not Apple, is responsible for addressing claims relating to the Service; and Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you upon your acceptance.

14.2. Google Play Store

If you downloaded the Service from the Google Play Store: your use is also subject to the Google Play Terms of Service; Stratava, not Google LLC, is responsible for the Service and its content; and Google is not a third-party beneficiary of these Terms.

15. Miscellaneous

These Terms, together with our Privacy Policy, Community Guidelines, and any additional terms applicable to specific features, constitute the entire agreement between you and Stratava regarding the Service. We may amend these Terms from time to time; for material changes, we will provide reasonable advance notice. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force. Stratava's failure to enforce any right or provision is not a waiver. You may not assign or transfer these Terms without our prior written consent. Nothing in these Terms creates any agency, partnership, or employment relationship between you and Stratava. These Terms are made available in English; where we provide translations, the English version controls except where applicable consumer-protection law requires otherwise.